Refund policy

🎁 Return Policy

At Jeanna Loves Christmas, every ribbon and pick is chosen with care so you can bring extra sparkle to your holiday season. Because our products are seasonal and limited edition, all sales are considered final.

That said, we know Christmas magic isn’t always perfect in transit, so here’s how we handle things:

❌ No Returns or Exchanges

  • We do not accept returns or exchanges on seasonal items due to the limited nature of our collections.

  • Please double-check sizes, colors, and styles before placing your order.

💔 Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of delivery.

  • Send an email to support@jeannaloveschristmas.com with your order number and clear photos of the issue.

  • We’ll do our best to make it right with a replacement or refund.

🎄 Holiday Timing

  • To keep Christmas stress-free, all concerns must be submitted before December 1.

  • This ensures we can resolve any issues in time for the holidays.

✨ Thank you for supporting our small shop! Every order helps us share a little more Christmas cheer with homes like yours.